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The product
Everything that happens in a rental, in one fair record.
Merit brings messaging, maintenance, payments, and a verifiable history into a single shared place, built so landlords and tenants always work from the same source of truth.
Building new construction? See Merit for builders →
Shared messaging
One thread. Both sides. Saved forever.
No more lost texts or "I never got that." Landlord and tenant message in a single shared thread that's saved to the record the moment it's sent, so the conversation is always there when it matters.
- Live, shared thread both parties see identically
- Every message time-stamped to the record
- "Unsend" leaves a marker; nothing vanishes silently
- No third-party chat app · your conversations are part of the record
Requests & maintenance
Repairs, notices, and upkeep · all with a paper trail.
Not just repairs. Maintenance requests, notices of entry, and proof-of-insurance all run through one flow: photo-backed, status-tracked, and closed only when both sides agree it's done. And landlords can schedule recurring upkeep so nothing slips.
- Typed requests · maintenance, notice of entry, proof of insurance · each with the right fields
- Two-party resolution · a repair closes only when both parties confirm it's fixed
- Preventive maintenance schedules · recurring upkeep with due & overdue tracking, sealed into the record
- Full, un-editable status history and response times for both sides
The verified record
A record designed to be defensible.
Every consequential action writes to a tamper-evident chain. Either party can export the full tenancy record as a PDF and JSON, and independently verify that not a single entry has been changed.
- One-click export to PDF + JSON
- Cryptographic hash chain anyone can re-verify
- Append-only: corrections are new entries, never edits
- Clearly labeled "designed to be defensible," never overstated
42 events · hash chain intact · verified end-to-end
Documents & storage
The paperwork, kept where it belongs.
Leases, move-in photos, receipts: stored in a private, encrypted bucket and fingerprinted into the record, so everyone can trust that the file they're looking at is the one that was filed.
- Private storage, served only via short-lived signed links
- Each file hashed into the tamper-evident record
- Both parties keep access · no one holds the only copy
Live translation
Every conversation, in your language.
Landlords and tenants often don’t share a first language, and misread messages are how small issues become disputes. Merit renders the other side’s messages in your language, live, while the original stays the record.
- 16 languages, including Spanish, Chinese, Russian, Bengali, Haitian Creole, Korean and Arabic
- Each side writes and reads in their own language
- Clearly labeled, with the original always one tap away
- The original · never the translation · is what’s sealed into the record
Building announcements
Tell every tenant once · and prove it.
Write an update once · a water shutoff, an inspection, a repair schedule · and it’s delivered into every tenant’s private thread in the building, sealed into each tenancy’s record.
- One announcement → a sealed message in every active tenancy’s record
- Provable notice, per tenant · exactly what was sent, and when
- Translated automatically for tenants who read in another language
- Replies come back privately, in each tenancy’s own thread
Rent ledger
Rent, logged the moment it lands.
Log rent as it happens: payments confirmed by both parties, receipts required, and off-rail payments (Zelle, check, cash) attested and logged, so the history is complete and trusted by both sides.
- Both-party-confirmed payments, sealed into the record
- Receipts attached and fingerprinted into the record
- On-time history that builds tenant reputation
- Rent payment processing in Merit Coming soon
Condition & deposits
Move-in to move-out, without the deposit fight.
Deposit disputes are the single most common landlord–tenant fight, because nobody can prove what the place looked like. Merit closes the argument before it starts.
- Photo-backed move-in and move-out condition reports, agreed by both parties
- A deposit ledger: deductions itemized with receipts, returns confirmed by both sides
- A one-click dispute packet: the relevant record, organized and verifiable
- Side agreements proposed, confirmed, and sealed · so “but we agreed…” has a receipt
Property operations
The building’s history, backed by receipts.
Every dollar of work on the building: logged with the receipt hashed into the record, photos attached, and equipment tracked so upkeep gets flagged before something breaks.
- Capital work logged with hashed receipts: a verifiable capex history, not claims
- Before/after photos, fingerprinted into the record like receipts
- Equipment & predictive upkeep · know what’s due before it fails
- Work between tenancies seals into a property-level record, so the building’s history never has gaps
Concierge onboarding
Hand us the shoebox. Keep the pen.
The reason record-keeping tools fail is data entry. So we do it for you: send us your receipts, spreadsheets, and history, and our team stages it in Merit · but nothing enters your record until you review and confirm it.
- We enter your history · you confirm before a single record is written
- Everything we touch is permanently labeled “Entered by Merit · confirmed by you”
- Every staff access to your account is logged structurally, not as a policy promise
- Included with private-beta onboarding
The Merit Passport
Earn it. Own it. Share it.
Good renters rarely get credit for it. The Merit Passport turns a real rental history (how you communicate, how you care for the home, tenancies completed) into a portable reputation you own, built only from verified events. Share it with a prospective landlord as a read-only, time-boxed link. Payment history strengthens it as rent-through-Merit rolls out.
- Built only from verified, real history · never guesswork
- Owned by the tenant: share a live, expiring link and revoke it anytime
- Helps thin-credit renters prove they're a safe bet
Property Score
A property that sells itself on proof, not adjectives.
Every well-run building earns a Merit Score: a 0–100 reputation computed only from the sealed record: how fast repairs are handled, how emergencies are answered, whether upkeep stays on schedule, and how fairly issues resolve. Share it with prospective tenants and agents with one verified link.
- Receipts only · every point traces back to a real, sealed event
- Scores responsiveness, emergency response, upkeep, resolutions, communication & privacy
- Share a live, time-boxed verified link · no account needed to view
Computed from the sealed record, shareable as a verified link
Under the hood
How the tamper-evident record works.
Other platforms store your data. Merit proves it. Every action is linked into a cryptographic chain, so anyone can check the history is whole, without taking our word for it.
Something happens
A message, a repair update, a payment · any consequential action in the tenancy.
It's sealed into the chain
The event is hashed and linked to the one before it, then time-stamped to the shared record.
Anyone can verify it
Export the record and re-check the chain yourself. If a single entry was altered, the proof breaks.
Proof you can both trust
See it on a real tenancy.
We'll walk you through messaging, maintenance, and a verified export end to end · then let you check the record yourself.
No credit card · No pressure